CASE STUDY
Ensured accurate depictions and synching of GPON site readiness across systems
Sequential Tech resolved discrepancies and improved sales reliability and service visibility into GPON site readiness for a large incumbent telecom carrier
CLIENT CHALLENGE
A large incumbent telecom carrier faced challenges around Gigabit Passive Optical Networks (GPON) site availability and readiness as it fulfilled orders for clients in both wholesale and retail ordering ecosystems
Discrepancies in the due dates and delivery timelines from internal databases led to lost sales and an adverse impact on client satisfaction
OUR SOLUTION
Sequential Tech was brought in to support Capacity Management to ensure the accuracy of system identifiers and to enhance synchronization between disparate systems
Construction and Engineering (C&E) discrepancies were resolved by evaluating site readiness and communicating accurate status to product and sales teams which instilled confidence in site readiness, due date viability and client satisfaction
THE RESULTS
Significant improvement in the conversion rate of orders to installs
Impactful reduction in system inaccuracies
Improved reliability of sales commitments and product visibility into site readiness
