CASE STUDY
Oversaw programmatic operations in highly regulated and complex environment
Sequential Tech enhanced the workflow of a longstanding law firm client by consistently delivering accurate and immediately-usable transcriptions
CLIENT CHALLENGE
Client needed a means of creating accurate transcription of recorded audios of attorney dictations of legal testimonies, interrogatories, court orders, legal notices/letters, affidavits, etc.
Client required a provider with depth in working in accordance with a strict set of standards
Chosen outsource provider needed to be trusted to transcribe with an understanding of meaning, context and terminology
The transcription services provided by the chosen outsource provider would be seamlessly integrated into the workflow of the client
OUR SOLUTION
Sequential Tech’s Quality and Compliance Team established and oversaw our client’s revised business process, integrating a transcription services component, with Sequential Tech professionals as transcribers
We implemented a robust performance management system that includes consistent performance monitoring and audits to ensure delivery of accurate and immediately-usable transcriptions
Sequential Tech implemented a customized set of transcription templates that were created by the client
Developed and integrated software into the client’s workflow to create a seamless experience
THE RESULTS
Sequential Tech has consistently exceeded quality targets and developed a system for client operational reviews and KPI evaluation
Superior speed, accuracy and reduced expense, thanks to our ability to retain longstanding agents for an average tenure of eight years
Client was able to focus on growth of the firm’s customer base, without the worry of ramping transcription staffing as they scaled the firm and portfolio
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