CASE STUDY
Process design experts eliminated order backlog in 30 days
Sequential Tech supported client’s large scale business transformation following acquisition to eliminate order backlog and process errors
CLIENT CHALLENGE
25% of the acquired entity workforce participated in a voluntary separation package
Acquired entity suffered from high defect rates and escalations from disconnect in error
OUR SOLUTION
Our consulting team of network provisioning experts nested with business for 8 weeks to transfer knowledge
We ramped a blended onshore/offshore team skilled in network design and grooming
Sequential Tech developed and executed a streamlined ordering process, implementing project management methodology to track order milestones through to completion
THE RESULTS
50% reduction in order backlog in 20 business days
100% reduction in order backlog in 30 business days
“
I have never seen these queues look so good since we started this project. KUDOS to you and your Broadband Team!
Manager, Network Engineering & Operations
Fortune 50 Telco
