Recently acquired by APCH, Sequential Tech utilizes proprietary software to optimize multi-channel customer experiences. Its consulting and BPO capabilities enable Fortune 500 customers to align their go-to-market model with evolving consumer preferences, reduce process complexity for employees, and ultimately drive shareholder value. As CEO, Parker will oversee Sequential Tech’s global software, consulting and BPO business, which has contact center operations in the United States, El Salvador, India, and the Philippines. Parker replaces CEO Kent Mathy, who joined Sequential Tech in 2017.

Richard Powell, Chairman of Sequential Tech, stated, “We are extremely pleased that Alex chose to bring his talent and capabilities to Sequential Tech as the company begins its next chapter. Alex’s skillset and expertise fit well with what Sequential Tech needs to thrive in the current environment. With the support of Billion Dollar Roundtable members, we are all passionate about creating a model for other Fortune 500 firms, and high potential diverse executives, to follow as we seek to create meaningful wealth in our diverse communities.”

“I’m thrilled to be a part of Sequential Tech’s next chapter and appreciate the confidence the APCH team have placed in me,” said Parker. “I’m also energized by the opportunity to continue supporting our customers and our talented employees while having a measurable and positive impact in our diverse communities across the United States.”

Parker previously was SVP of Service Delivery Excellence for the Global Operations & Services organization in AT&T Business, responsible for the operational strategy for provisioning operations and a team of thousands of customer service representatives. He has over 27 years of experience at AT&T in management and executive roles supporting sales, customer service, and marketing teams in the United States and internationally.

About Sequential Technology International
Sequential Tech focuses on simplifying complex internal processes for large enterprises. Through its Software, IT Consulting, and Business Process Outsourcing capabilities, Sequential Tech delivers innovation and savings to its customers, which include some of the largest communication service providers globally. Sequential Tech provides solutions for B2C, B2B, Retail, eCommerce and other business models, at global scale. For more information visit www.sequentialtech.com.

About APC Holdings
APCH is a leading, minority-owned private investment firm with exceptional relationships and advocates across the Fortune 500. APCH invests in service and manufacturing businesses that are critical suppliers to global enterprises. APCH has created more than 15,000 jobs in over 25 countries and is committed to creating measurable social and economic impact for all stakeholders, while achieving superior investment returns. For more information please visit www.apch.com.