Since 2003, we’ve helped our customers solve complex challenges from the inside out
Sequential Tech is a global Business Process Outsourcing (BPO) firm with enterprise-level contact center, consulting and software capabilities
PROFESSIONAL SERVICES
TECHNOLOGY
We are committed to diversity and inclusion across our organization and creating thousands of job opportunities in diverse communities
CASE STUDY
Sequential Tech increased SMB channel sales by 400% for a Fortune 50 Telco
We grew our client’s business channel sales using process design, IT simplification and back office optimization while maintaining a flat cost structure
“Patient and very kind. Never once did I feel like I was a bother. Above and beyond customer service!”
“Agent is a model employee who takes time to understand the customer’s issue and elevate it to the next level if necessary. Being a former business owner myself I’d definitely want her on my team.”
“Simply amazing and the best customer service experience I have ever had. Thanks!”
“Please commend the agent for handling and resolving the customers’ issues! Awesome job!”
“Agent was very accommodating, I wish we could clone her.”
“I want to shout out the agent who helped me out in a dire situation, but he was able to figure everything out. I’ve been with the company 12 years and have never gotten help with such attention to detail!”
“Agent is wonderful, humble, kind, and an asset to the company. He needs a promotion and every rep should be just like him!”
“This agent handled all of my issues in a timely manner. She was well-spoken and very nice. She was the only agent I spoke to who resolved my issues.”