CAPABILITIES & SERVICES

A global BPO with comprehensive contact center capabilities and a unique blend of technology and consulting expertise

Our capabilities & services

We simplify programs, process and workflows so you can make better decisions, forecast with greater confidence, and react quickly and effectively to shifting business conditions.

CONTACT CENTERS

Customer Care
Sales and Service
Account Management
Help Desk and Training

PROFESSIONAL SERVICES

Process Design
Program Management
Software Integration
Staff Augmentation

TECHNOLOGY

Critical Event Management
IT Alerting
CCaaS
Back-end integrations

Case studies by industry

TELECOMMUNICATIONS

Transformed the reseller channel through process design and IT simplification — Transformed the reseller
channel through process
design and IT simplification

Launched new game-changing product on time and at scale — Launched new game-
changing product on time
and at scale

Increased SMB channel sales by 400% for a Fortune 50 Telco — Increased SMB channel
sales by 400% for a Fortune
50 Telco

300% increase in Authorized Dealer channel sales for a Fortune 500 telecom — 300% increase in Authorized
Dealer channel sales for a
Fortune 500 telecom

Rapidly onboarded resources during COVID-19 closures at incumbent BPO provider — Rapidly onboarded resources
during COVID-19 closures at
incumbent BPO provider

Reduced OffNet Ethernet and TDM order reject rate by over 15 percentage points — Reduced OffNet Ethernet
and TDM order reject rate by
over 15 percentage points

Process design experts eliminated order backlog in 30 days — Process design experts
eliminated order backlog in
30 days

Ensured accurate depictions and synching of GPON site readiness across systems — Ensured accurate depictions
and synching of GPON site
readiness across systems

CABLE & CONTENT

Consulting experience drove transformative wholesale channel sales and revenue — Consulting experience drove
transformative wholesale
channel sales and revenue

Increased wholesale channel access sales for a large cable MSO — Increased wholesale channel
access sales for a large
cable MSO

LEGAL & HEALTHCARE

Global pandemic drove need for healthcare enrollment CX augmentation — Global pandemic drove need
for healthcare enrollment CX
augmentation

Adopted new customer-centric care model while deploying email support team — Adopted new customer-
centric care model while
deploying email support team

Oversaw programmatic operations in highly regulated and complex environment — Oversaw programmatic
operations in highly regulated
and complex environment

Designed a secure, cost-effective WFA cloud computing architecture — Designed a secure, cost-
effective WFA cloud
computing architecture

Demonstrated track record

For nearly 20 years, we’ve delivered large-scale, complex programs for Fortune 50 and SMB customers across B2C, B2B, retail, and eCommerce

Unique consultative approach

By blending a complement of software, technology and process design expertise, our BPO offering is more robust than other traditional providers

Worldwide reach

Our global footprint offers onshore, nearshore, and offshore locations to scale and adjust to customer needs and ever-changing market demand

“

We saw a 77% reduction in cycle time and 10% increase in installation rates with Sequential Tech’s unique consultative approach.

AVP Channel Sales
The world's largest telecommunications provider

“

Kudos to the Sequential Tech team, the program overall is running very well. Our OffNet now shows as #1 in overall quality.

Director of Service Activation
Fortune 500 Telco

“

I have never seen these queues look so good since we started this project. KUDOS to you and your Broadband Team!

Manager, Network Engineering & Operations
Fortune 50 Telco

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