CASE STUDY
Launched new game-changing product on time and at scale
Sequential Tech designed an innovative activation solution for the national launch of a revolutionary new mobile product and has ramped contact center support for annual launches ever since
CLIENT CHALLENGE
Client was seeking an innovative mobile device activation solution
Global manufacturer needed to integrate their systems with a carrier’s network design and activation process for the launch and national roll-out of a new mobile device
Client needed an outsourcing partner that could rapidly scale support to align with highly publicized product launch events
OUR SOLUTION
Sequential Tech’s professional services team created a comprehensive, turnkey solution for our client and their carrier partner
Sequential Tech designed the activation process and deployed the software solution
Sequential Tech set up a dedicated contact center solution with hundreds of agents in support of the national launch
THE RESULTS
Game changing product was able to launch on time and at scale
Category-leading customer experience has been delivered for over a decade
Innovative thought leadership forever changed the legacy process for the industry
Provision of rapid, confidential volume event support strategies with trained resources available on time, every time
